Shipping

COVID-19 Update – Please note that many postal services worldwide are experiencing delays due to the current Coronavirus pandemic.  Shipping times are taking longer than expected and unfortunately this is out of our control.

Brexit – As of January 1st 2021 the UK is no longer a member of the European Union.  Please note that this means our European customers may be subject to import VAT charged by customs in their own country.  We have now started charging this VAT at checkout so our customers can see what the charges will be and will not be charged handling fees on delivery.

In addition, we are aware of some Brexit-related delays with items being held at customs so please note this may affect delivery times.

UK Orders

UK orders are sent 2nd class with Royal Mail.  Our mail days are Monday, Wednesday and Friday mornings so orders are processed regularly and posted as soon as possible.  UK orders should be delivered within 5-7days so please get in touch if your order has not arrived within that time.  We do not use a tracked service but we can try to help where possible.

International Orders

All international orders are sent International Standard with Royal Mail.  Our mail days are Monday, Wednesday and Friday mornings so orders are processed regularly and posted as soon as possible.  We estimate that European orders should take no longer than 14 days and orders to the rest of the world should take no longer than 21 days, however we have been made aware of delays worldwide due to customs hold ups and general staff shortage around the globe.  We do not use a tracking service but if your order has not arrived within the above timescales, please do get in touch with us at info@shetlandwooladventures.com.      

Shipping Charges

Our shipping rates are based on the Royal Mail world zones. 

UK 

1 copy – £3.00

2-4 copies – £5.00

Europe 

1 copy – £6.50

2 copies – £9.00

3 copies – £12.00

4 copies – £13.00

Zone 1 (World Zone 1 generally countries in North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia)

1 copy – £9.00

2 copies – £16.00

3-4 copies – £21.00

Zone 2 (World Zone 2 includes Australia, New Zealand, French Polynesia – full list can be found on Royal Mail website)

1 copy – £9.00

2 copies – £19.00

3 copies – £22.00

4 copies – £25.00

Zone 3 (World Zone 3 generally covers USA)

1 copy – £9.00

2 copies – £19.00

3 copies – £25.00

4 copies – £27.00

Returns/Faulty Items

If your order arrives in unsatisfactory condition please contact us at info@shetlandwooladventures.com and include photographs of the issue so we can understand the problem and resolve this for you. 

If you wish to return your journals, return postage will be at your own cost and refunds will only be issued where journals are in as new condition, with no signs of use.

Order Limit

We have a limit of 4 journals per order due to the shipping charges.  The cost to ship more than 5 journals rises significantly as is cheaper to place multiple smaller orders.  Alternatively, if you wish to place a large order please get in touch with us at info@shetlandwooladventures.com as we may be able to offer a better price using a courier service.